Questions
How do I sign in on a computer?
Open lens.instagrowapp.com and click Sign in. Scan the QR code with your phone and tap Approve, or sign in with the same email or Google account you use in the app.
How do I sign in on a new phone?
Install Lens and sign in with the same email or Google account. All your photos and videos are there; previews download first, originals when you open them.
Why is a photo still "uploading"?
Backup follows your mobile-data setting (everything, small files only, or Wi-Fi only) and pauses when your phone is very hot. It continues automatically.
How do I free up space on my phone?
Settings → On this device: choose how many days originals stay on the phone and how much space to keep free, or tap "Free up space now". Only files already verified in the cloud are removed.
I deleted something by mistake
Deleted items stay in Trash for 30 days and can be restored instantly. After that they move to Archive for one year, where they can still be recovered.
How do I connect Google Drive, OneDrive or Dropbox?
Tap the storage button in the gallery (or Settings → Storage), pick your provider and sign in. New photos go there from then on.
How do I sign a browser out?
On the website: Account → Log out. From your phone: Settings → Account → signed-in browsers → Log out.
How do I delete my account?
See the Delete your account page: it explains how, and exactly what is deleted.
How do I get more free storage?
Invite friends: Settings → Invite friends. You get +10 GB for every friend who installs Lens and signs in on their phone. There is no limit; each person and phone counts once.
How do I contact you?
Use the contact form at lens.instagrowapp.com/contact/. We reply by email, usually within two working days.